FAQ
Aashwast Frequently Asked Questions
In simple words, to maintain your ease, dignity and care at the old age. Our mission is to enhance the lives of ageing adults and their families. As we age, we are more likely to face social discrimination and exclusion, reduced access to financial security and health care, loss of mobility and difficulty with everyday tasks. We run a variety of projects and programs that are aimed at providing a better quality of life to older adults and relief to their families.
You, your parents or other loved ones may benefit from in-home caregiving if they exhibit any of these signs:
Decline in personal hygiene
Diagnosed with Alzheimer’s or another form of dementia
Forgets to pay bills
Forgets to take medications
Needs help getting up and down from chairs or sofas
Falls frequently
Has limited mobility
Diminished driving skills
Has a chronic disease like arthritis that makes tasks like opening jars or buttoning a shirt difficult
Aashwast works on membership model. You pay a yearly or life-time non-refundable subscription fees and top up with plan of your choice. There are hourly/short term and long-term plans to suit your requirements.
Call or WhatsApp us on +91-9699089783 for client profiling and we will assess your needs to suggest you the best fit.
You may also contact via:
Mail us at: info@Aashwast.com
Visit us at: https://www.Aashwast.com
Follow us on: https://www.facebook.com/
Within 3 easy steps you can become a member.
Step 1 – Call us or email us we will get in touch ASAP.
Step 2 – We will share and explain the plans available
Step 3 – We meet you in person, listen, discuss and agree to sign-up the annual membership and welcome you and your elderly loved ones to the ‘Aashwast Community’.
Aashwast membership is for an elderly household and our comprehensive plan can be availed of by a single senior living alone or by a senior couple living together. In the case of the latter, both individuals will be included in one single membership.
Yes. ‘The beneficiary member(s)’ must be an elderly adult/senior citizen (60 years and above) residing in India. While ‘The proposer member(s)’ must be an adult as per Indian Majority Act 1875 – i.e. 18+ ys
Aashwast services are available only to our members and hence can be availed only by subscription to membership. Membership allows us to understand and know the customers well, earn their trust over time. That is essential for the safety of your loved ones.
Aashwast is neither an old age home nor a senior housing colony. In fact, we believe that senior living facilities and nursing homes aren’t the only options for elder care services.
We provide holistic eldercare solutions at home offering convenience, safety, wellbeing and quality services. The Senior citizens live in the comfort of their own home and we help them get access towards fulfilling all Personal, Emotional, Social and Health Needs. We offer services through Mitra and Saathi who are trained for the purpose.
Seniors have different needs, some requiring skilled workforce for work like technology support (setting up zoom meeting etc.), banking, reading a book etc., There are other jobs that are labour oriented viz..support in extra cooking, cleaning the house, garden work etc. Considering these two variables, Mitra is a name given to skilled support persons and Saathi is a name for unskilled labour intensive support persons.
Aashwast provides more than 35 services categorized as into routine tasks, online tasks, offline support, accompaniment at home and outside. At Aashwast, our objective is to provide ease and dignity to the daily life of seniors and make it smooth and hassle-free for them to stay in the comfort of their own homes. Aashwast provides more than 35 services categorized as into routine tasks, online tasks, offline support, accompaniment at home and outside. At Aashwast, our objective is to provide ease and dignity to the daily life of seniors and make it smooth and hassle-free for them to stay in the comfort of their own homes.
Yes. One of our team members meet your parents understand their need in detail and thereafter connect them with Saathi/mitra who will support them. In case, the seniors avail of full time service, our team member visits yet once again, to introduce them to the Saathi on his/her joining.
We also do complete medical check-up, if you demand for it.
Aashwast works on membership model. You pay a yearly or life-time non-refundable subscription fees and top up with plan of your choice. There are hourly/short term and long-term plans to suit your requirements.
Call or WhatsApp us on +91-9699089783 for client profiling and we will assess your needs to suggest you the best fit.
You may also contact via:
Mail us at: info@Aashwast.com
Visit us at: https://www.Aashwast.com
Follow us on: https://www.facebook.com/
Within 3 easy steps you can become a member.
Step 1 – Call us or email us we will get in touch ASAP.
Step 2 – We will share and explain the plans available
Step 3 – We meet you in person, listen, discuss and agree to sign-up the annual membership and welcome you and your elderly loved ones to the ‘Aashwast Community’.
Yes. Every beneficiary member household will have a dedicated care manager, a Single Point of Contact (SPOC) for accessing all the solutions provided by Aashwast. We strongly believe that seniors need an ear to hear at times and in addition to services meeting someone to share is as important. Our care manager can be contacted via phone, WhatsApp, or email. You can contact your care manager as often as you want, even multiple times a day. He/she’s always at your service, and happy to help you solve anything that’s troubling you, that aids in daily care, convenience and emotional support to the elderly staying alone
Our Care Manager visits once in a week or as per a pre-scheduled calendar and makes regular phone calls. This allows us to assist your parents’ routine requirements and to stay alert about their well-being. In addition to this, he/she works in tune with the Saathi / mitra assigned to you for any particular task asked by you.
Yes. We carry all necessary background checks, identification documents (KYC) etc of care managers / saathi / mitra before appointment.
We strictly follow all COVID safety rules, regulations, procedures and hygiene majors as prescribed by the Municipal Corporation of Pune, Government of Maharashtra and the Government of India. We brief our beneficiary members prior to each scheduled visit and share news, announcements for awareness.
Our health network is extensive and spread across Pune. We partner only with well recognized and reliable service providers – Doctors, Hospitals, Nursing Homes, Dementia specialists, Diagnostic Clinics, Ambulances and other support services. Aashwast offers exemplary service through a highly competent and experienced team of service providers. Our Care Managers coordinate your care with these appropriate service providers and bring hassle-free Health Care at home for your loved one.
We offer exemplary service through a highly competent and experienced team of service providers. We have a professional team and a good infrastructure with significant investment in technology and people. In addition to our 24/7 Emergency Helpline (call to one of the founders), our office is staffed from 9 am to 7 pm all 7 days and also on a public holiday to handle issues and concerns. We have a system of checks and balances that closely monitor Aashwast Members frequently. Innovations like Aashwast Care Teams, frequent customer calls, close oversight of nurses and deliveries, working with trusted partners – all improve our professional services.
We accept the payment in INR but one can do remittance from anywhere in the world in respective local currency i.e. USD, SGD, GBP, AED etc. We accept online payment through UPI, cheque drawn on any Indian Bank, net banking, RTGS, SWIFT or direct bank transfers.
We provide certain privileged services as the part of comprehensive care plan. However, if our member requires additional services then he/she can simply raise a request online from personal account. Our care manager will help coordinating the service for member’s convenience. We encourage our members making direct payments to our third-party service providers for transparency and fair accountability.
Yes. We take care of all required emergency protocols as per the for each beneficiary member, including calling ambulance and coordinating the hospitalization. To manage emergency, an additional amount is pre-deposited with Aashwast.
Not at all. Our objective is to be there for our beneficiary members whenever they need us, in whatever form they need us. We are not trying to disrupt whatever is already working well for you. We’re happy for you to stick with your current doctor or lawyer or CA or any service provider that you are happy with. If and when you are stuck or need emergency assistance or late-night medical consultation (in case your regular doctor is unreachable), we will be there to coordinate and assist you as per emergency plan.
No, because, we curate a personalized care plan and ecosystem of various eldercare solutions around each beneficiary member. It includes but not limited to customized emergency plan, a dedicated care manager, master health check-up, EMRs, home inspection and more. Hence, the household requires to avail an annual membership but yes, we understand your concern. Ultimately, service must be experienced to be trusted and valued. We urge you to not believe us, instead become a member and see for yourself!
Aashwast is not just a senior citizen service provider We offer Aashwast elder care at home solutions right from convenience support, help with daily chores, happiness activities, technology integration for safety, regular health monitoring, access to verified services and much more. This all can be simply managed at fingertip from our member’s personalized account from Aashwast’s web-based platform, sitting at beneficiary’s home in Pune or anywhere across the world by his/her kids. Aashwast has been set up by people just like you who have faced practical Home Care related problems like you have. Using best-in-class processes and protocols, we bring Pune’s trusted care network to your doorstep. Our services are managed by trained, trusted, graduate-level Care Managers who work hard to coordinate care for your loved one. Our approach to eldercare is different because we believe our parents deserve better at their own homes! Furthermore, our services are affordable to all.
Your family doctor prescribes relevant medication, appropriate tests and dietary instructions. But if he/she wants to discuss the specifics of your eldercare at home, we would of course be delighted to work with him/her and improve the care outcome for you
We have some specific services that you can demand for:
Complete medical check-up plus doctor’s consultation at various points
Maintaining medical records
Financial consolidation and planning to suit their new needs
Legal services to make will and other issues
Home repairs / remodelling to suit their changed needs.